Adapt Data Solutions can solve your Online Issue Tracking and Web CRM challenges.
We start by listening to your needs to understand your business requirements. Then we design and implement a cost-effective Web CRM and/or online issue tracker that minimizes risk.
Here are just a few examples of web based issue tracking and CRM systems that we have implemented...
- CRM, Customer Service and Technical Support
- Technical support tickets & FAQs
- Automated emails to customers with solutions
- Support team management: reporting, alerts, ...
- Quality Management Software
- ISO Audit Findings
- Corrective/Preventive Actions
- Supplier Quality Data (SCARs, PPM)
- Non-conforming Material Management
- Product Download Tracking System
- Allow your customers to download software and documentation updates from your support system
- Track downloads by user, world area, version, etc.
- eLearning: your customer CRM website with integrated training
- Create online training modules and make them available within the EnterpriseWizard environment
- Drive organizational improvements using eLearning data
- Repair Tracking Software
- Repair cycle time
- Component & Part failure rate
- Customer RMA submission & status checks