|Issue Tracking Software: Connect the Dots|
The failure of common issue tracking systems
Consider the typical organization... many departments interacting with customers and tracking critical data with independent tracking databases. A crude diagram might look like this:
Problems with disconnected issue tracking
It's easy to see how these disconnected issue tracking systems evolve within companies and organizations. A department wants to start tracking system - so they do it. They might use Excel, or sticky notes or an elaborate multi-million dollar issue tracking software system. At first, everyone's happy. Eventually though, folks realize the pitfalls with fragmented systems:
That's just a few of the problems. There are more. Many more. Certainly you can name a few that apply to your current organization.
A Better Way: Web-Based Issue Tracking that Connects the Dots
Here's a much better way to manage the data in your organization: rather than many disconnected issue tracking databases combine your data into a single database. With some thought, your data model might look something like this:
This is a bit simplified... your real-world database may require some additional tables, connections, and "structure" but it will work for our discussion. The first thing you'll notice with this system is that the user contact data is centralized in a single table. This way, when a tech support rep alters a customer's email address, the update is applied globally. No more wasted effort maintaining user data in multiple issue tracking databases!
Next, you'll notice that because everything is in a single database, users can get the "big picture" (if permitted). For example, a sales rep could review the past complaints, tech support calls, repairs and requests of his client prior to a site visit. No more being ambushed.
There are several ways to effectively organize your data tracking systems using EnterpriseWizard. With EnterpriseWizard, the implementation process is relatively pain-free and very fast (new issue tracking systems can be brought on-line in less than a week!). A couple of advantages to creating a single issue tracking system using EnterpriseWizard:
EnterpriseWizard - a great way to connect the dots in your organization.