Web helpdesks & ITIL
As organizations grow, their ability to properly manage internal help desk requests becomes complicated. Who is responsible for the issue? How long are requests left open? Do we have the right resources to effective manage our help desk?
EnterpriseWizard is a great online help desk software package. With integrated chat, detailed reporting, workflows, FAQs/knowledge base, and much more - it can tackle any web based help desk software demands.