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Online Helpdesks, Higher Education CRM, and More

April 16th, 2009 by Pat Rundall in CRM, EnterpriseWizard

Here’s a quick update on what we’ve been pursuing lately at Adapt Data Solutions.

Higher Education CRM

Universities and colleges are facing an interesting challenge. Budgets are being slashed, staff resources are strained (including marketing and IT), and they need “customers” (students) more than ever. Meanwhile, traditional marketing tactics are not working with the next generation of students.

Enter Higher Education CRM. Some colleges and universities, (including Iowa State University here in Ames, Iowa) are now investigating using CRM and Web 2.0 to reach prospective students. With the right web-based CRM software they’ll be able to greatly improve the process of converting prospective high school students into loyal university students.

Web-based Help Desk Software

Perhaps you already know that EnterpriseWizard is the ideal solution for web-based help desk software. Perhaps not.

To help folks see the light, we’ve created some FAQs on selecting helpdesk software.  First, we discuss the advantages of a web-based help desk over a pc-based help desk.

For those who already understand that a web-based help desk is the way to go… we describe the advantages of EnterpriseWizard over competing online help desk software.